Effective May 12, U.S. Embassy Moscow will no longer offer any non-diplomatic nonimmigrant visa services due to the Russian government’s April 23 notification prohibiting the U.S. Embassy Russia from employing foreign nationals in any capacity. A very limited number of immigrant visa applications will be processed in life-or-death emergencies, and age-out cases. Immigrant visa applicants who meet these criteria should contact the National Visa Center to request an expedited appointment. We are currently making arrangements for alternate processing locations for immigrant visa applicants who do not meet these criteria. We will provide updates shortly. We are not processing boarding foils at this time. We regret that the actions of the Russian government forced us to reduce the consular work force by 75%, thus making it impossible for our office to continue offering visa services. Consular services at the U.S. Consulates in Yekaterinburg and Vladivostok remain in suspended status.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below. Visa application services call center agents are available from 8:00 AM to 8:00PM from Monday through Friday, able to assist you via telephone or chat.
Telephone: Callers in Russia: +7 (495) 745 3388 or 8 (800) 100-2554 (toll free)
Callers in the United States: +1 (703) 745 5474
Chat: To chat with a customer service representative, please click here. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.
For case-specific inquiries not answered on our visa application website or by the call center, you may contact the relevant Consular Section’s public inquiries team at:
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.