Canceling/Replacing Lost/Stolen U.S. Credit Cards and Travelers’ Checks

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.


Report lost of stolen Visa card calling Visa Global Customer Assistance Services toll-free 1-800-847-2911 or

Traveling outside the United States:

Outside Moscow
866-654-0164 (Await second dial tone)

Moscow and St. Petersburg
(495) 363-2400
866-654-0164 (Await second dial tone)

Callers in certain countries dialing these numbers from mobile or hotel phones might be charged fees. If you experience difficulties using any of the toll-free numbers, call direct 1-410-581-9994.

Report lost or stolen travelers checks, suspected identity or e-mail fraud:


Loss or theft of a credit card can be reported calling 1-636-722-7111 in the United States or the bank that emitted the lost card.

American Express

Loss or theft of a credit Card may be reported via telephone at (495) 933-66-36 (9 a.m. – 6 p.m.) in Moscow, or 800-992-3404 and 336-393-1111 in the United States.

Loss or theft of Travelers Checks may be reported via telephone at (495) 580-9449 in Moscow or (44)(127) 357-16-00 in London.

Diners Club

Loss or theft of a credit Card may be reported via telephone in Moscow at (495)745-84-07.