Emergency Contacts – All Locations

The American Citizens Services (ACS) is open Monday through Friday between 08:00 am and 5:00 pm, excluding Russian and U.S. holidays.  The ACS Section located at the U.S. Embassy, Bolshoy Deviatinsky Pereulok No. 8, Moscow 121099, Russian Federation.

If an American citizen has an emergency during working hours, please call + (7) (495) 728-5577.  After hours, please call + 7 (495) 728-5000. Outside of Russia: in case of emergency during working hours, please call + 011 – (7) (495) 728-5577.  After hours, please call +011- 7 (495) 728-5000.  These numbers are NOT for visa inquiries. 

For non-emergency American Citizen Services, please visit the websiteAll routine passport, report of birth abroad, and notarial services require an appointment.  If you do not find the answer you are looking for, please send your inquiry to moscowacs@state.gov

In the case of a U.S. Citizen in St. Petersburg, for assistance please contact the U.S. Embassy in Moscow. In case of a U.S. Citizen in Vladivostok, for assistance please contact the Consulate General in Vladivostok.  In case of a U.S. Citizen in Yekaterinburg, for assistance please contact the Consulate General in Yekaterinburg.