Visas (Yekaterinburg)

Consular Visa UpdateDear applicants, please note that Secretary Pompeo has temporarily expanded the requirements for those applying through interview waiver to renew their visas. If you are applying to renew your visa in the same classification, previously you could’ve renewed your visa up to 12 months after it has expired. Per the Secretary’s temporary expansion, you now can renew your visa up to 24 months after your visa has expired. The temporary expansion will be active until December 31, 2020, after which the renewal period will revert back to 12 months. Please note that at the moment, we only accept visa renewals for the F and C1D visa classifications. Please monitor this page for future updates as we continue our work to resume full visa services.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone or chat.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Russia – Please call +7 (495) 668 1087 (local) or 8 (800) 100 2554 (ITFN).
  • Callers in the United States – Please call (718) 425 8337.

Email: To reach a customer service representative via email, please write to support-russia@ustraveldocs.com.

Chat: To chat with a customer service representative, please click here. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Consular Section Address:
U.S. Consulate General in Yekaterinburg
15A Gogolya St., 4th floor, Yekaterinburg 620075, Russia

The Yekaterinburg Consular District covers the following regions of the Russian Federation: the Republic of Bashkortostan; Chelyabinsk Oblast; the Khanty-Mansiyskiy Autonomous Okrug; the Permskiy Krai; Kurgan Oblast; Omsk Oblast; Orenburg Oblast; Sverdlovsk Oblast; Tyumen Oblast; the Republic of Udmurtiya; and the Yamalo-Nenetskiy Autonomous Okrug.

Attention: Pony Express no longer collects visa fees or makes visa appointments. Pony Express provides courier services only.