- U.S. Consul General Amy Storrow
- Key Officers (Yekaterinburg)
- Contact U.S. Consulate General in Yekaterinburg
- History and Background – U.S. Consulate General in Yekaterinburg
- Sections & Offices (Yekaterinburg)
- Visas (Yekaterinburg)
- Security and Access Procedures (Yekaterinburg)
- U.S. Citizen Services (Yekaterinburg)
Please enroll in the STEP program via https://step.state.gov/ to receive alerts and ensure you can be located in an emergency.
U.S. Citizens in an emergency can call 1-888-407-4747 from the U.S. and Canada or plus-1-202-501-4444 from overseas.
Attention: Temporary Procedures to Schedule a U.S. Citizen Services Appointment due to COVID-19 Novel Coronavirus Pandemic
The U.S. Embassy in Moscow and U.S. Consulate General in Yekaterinburg are temporarily reducing routine citizenship services due to the global COVID-19 novel coronavirus pandemic. The U.S. Consulate General in Vladivostok has suspended all services. We will reduce the number of applicants in our waiting room at any given time by prioritizing urgent requests and spreading out appointment times. These measures are being taken based on the Center for Disease Control’s recommendation to practice “social distancing” in our daily lives to slow and prevent the transmission of the virus. The safety of U.S. citizens is our top priority.
Until further notice, all requests for U.S. passport and Consular Report of Birth Abroad (CRBA) appointments must be sent to ACSYekat@state.gov. In the e-mail, please include the following information:
For passport requests:
- If renewing, a scanned copy of the U.S. passport to be renewed
- If a first-time applicant, citizenship evidence such as a U.S. birth certificate
- Copies of both parents’ passports in the case of minor applicants
- Destination and purpose of travel
- Intended dates of travel
- Your country of residence
- The e-mail subject line should read: Passport Appointment Request – (Applicant’s name) – (Applicant’s date of birth), for example, Passport Appointment Request – John Doe – 01 January 1980.
*We will prioritize urgent travel and renewing U.S. passports that are expired or soon to expire.
For CRBA requests:
- Copy of the child’s birth certificate
- Copies of both parents’ passports
- The e-mail subject line should read: CRBA Appointment Request – (Applicant’s name)- (Applicant’s date of birth), for example, CRBA Appointment Request – Jane Doe – 01 January 2020.
Unfortunately, notarial services will be suspended until further notice.
We apologize for the hardship and inconvenience that this may cause, but we ask for your understanding and cooperation in helping to protect the health of our U.S. citizen and global community.
For U.S. Citizens Only
If you are an American citizen with an after-hours emergency (from 5:00 p.m. to 9:00 a.m. Yekaterinburg time), you may call the Duty Officer at +7 (917) 569-3549. This line is for dire emergencies involving U.S. citizens only. Do not use this line for visa inquiries or inquiries regarding legal permanent residency in the U.S.
American Citizens with an emergency during regular office hours (M-F 9:00 a.m. – 5:00 p.m., excluding Russian and U.S. holidays) are welcome to visit the ACS Unit at the U.S. Consulate, 15a Gogol St., Yekaterinburg. Our office telephone is +7 (343) 379-3001.
For questions regarding lost or stolen travel documents, please see “Entry, Exit, & Visa Requirements“.
For Non-Emergency Issues, please make your appointment before you visit the Consular Section. Appointments may be made by calling the ACS Unit at +7 (343) 379-3001 during business hours. Appointments are available Wednesdays (2:00 pm – 4:00 pm) and Fridays (9:00 am – 12:00 pm or 2:00 pm – 4:00 pm).
For Legal Permanent Residents:
If you have a question regarding a lost or stole legal permanent resident card. Please contact U.S. Citizenship and Immigration Services in Moscow during business hours. Telephone: +7 (495) 668-1087
For U.S. Visa Questions:
If you have questions regarding your visa please contact the call center in Russia at +7 (495) 668-1087 (local) or 8-800-100-2554 (ITFN) or in the United States at (718) 425-8337.
In case you are not able to reach the U.S.Consulate in Yekaterinburg please call OVERSEAS CITIZENS SERVICES:
Call 1-888-407-4747 (from overseas: +1 202-501-4444) for answers related to questions concerning the:
Hours and Location
Monday – Friday
8:30 a.m. – 5:30 p.m., excluding Russian and U.S. Holidays
To report an emergency during working hours, please call 7-343-379-3001.
To report an emergency after working hours, please call the Consulate Duty Officer at the following number:
In Russia: 7-917-569-3549
From the U.S.: 011-7-917-569-3549
Non-Emergency Issues (by appointment only):
Please note that with the exception of emergency situations, all U.S. citizen services are now by online appointment only.
Passport, CRBA, and Notarial Services: Tuesday and Thursday
Appointments can be made online here.
If none of the above match the service you require, or if you have a group of more than 3 applying for passports together, please email ACSYekat@state.gov to explain your situation.
U.S. Consulate General
American Citizen Services
15a Gogol St.
Tel.: (7) (343) 379-3001
Fax: (7) (343) 379-3001, ext. 2145
If an American citizen becomes seriously ill or is injured abroad, a U.S. Consular Officer can assist in locating appropriate medical services and informing family or friends. If necessary, a consular officer can also assist in the transfer of funds from the United States . However, payment of hospital and other expenses is the responsibility of the traveler.
Before going abroad, learn what medical services you health insurance will cover overseas. If your health insurance policy provides coverage outside the United States , Remember to carry both your insurance policy identity card as proof of such insurance and a claim form. Although many health insurance companies will pay “customary and reasonable” hospital costs abroad, very few will pay for your medical evacuation back to the United States . The Social Security Medicare Program does not provide coverage for hospital or medical costs outside the U.S.
To facilitate identification in case of an accident, complete the information page on the inside of your passport providing the name, address and telephone number of someone to be contacted in an emergency.
Medical Care in Yekaterinburg
Should you require ambulatory care, the local emergency and ambulance number is 03 (free from any landline phone). If you call from your mobile phone, you should dial 03, 003, 030 or 903 (depending on your provider). Russian medical professionals have little experience dealing with Western medical insurance companies and may demand cash for their services. You should consult your insurance carrier to be certain that your coverage is valid in Russia and that you will be reimbursed for out-of-pocket expenses.
Information about Hospitals and Health Care Providers (PDF 579 KB).
The Consulate urges all American citizens resident in the Urals and Western Siberia to consult with their insurance carriers to make certain that they are covered for medical evacuation to Western Europe or the U.S.
List of Medical Evacuation Companies (PDF 579 KB).
General Health Information
This information is based on the environmental reports received from the U.S. Embassy in Moscow ‘s Regional Medical Officer.
According to sampling taken of foods from the local market in Yekaterinburg, which both Moscow and FDA labs tested for pesticides, heavy metals and radiation, most foods were within acceptable ranges. Two sources of potential concern were mercury in fish and lead in canned squash, although both were within FDA maximum acceptable ranges. Dried mushroom samples exceeded acceptable FDA radiation levels and should be avoided. Local fish and cheese samples were in range II of FDA concern regarding strontium levels and should be avoided; imported cheese does not pose a problem. Bread samples were the only product found to contain any detectable level of pesticide and these were below FDA tolerance levels. However, recent bread samples have been contaminated with insect debris. Locally available fruits and vegetables may be contaminated with disease-causing bacteria, viruses, or parasites. In addition, many of these items may also have been recently treated with pesticides.
Recommendations for food decontamination:
- Scrub all the vegetables and fruits with a brush.
- Wash items with filtered water and soap to remove dirt.
- Soak produce in a disinfecting solution.
Household bleach (5% chlorine) is the most commonly available disinfecting agent for food and food contact surfaces. A correct solution for disinfection is made by adding one tablespoon of bleach to one gallon of potable water. Produce should be soaked in this solution for a minimum of 15 minutes and then rinsed thoroughly with potable water. Certain foods that are difficult to disinfect, such as leafy vegetables and those with an irregular surface like cauliflower and broccoli, should not be eaten raw.
Additional measures to reduce pesticide exposure from food:
- Remove the peel from fruits or vegetables.
- Trim fat from meat.
- Remove skin from fish and poultry.
Water samples were checked for heavy metals, pesticides and radiation. Almost all results were within EPA parameters. Arsenic levels were elevated in some samples. Elevated lead levels were also detected, though these elevations were inconsistent and thought to possibly reflect contamination of specimen containers. Municipal water shows the presence of cryptosporidium, giardia, and bacterial debris. At home disinfection of water is best accomplished by first filtering the water to remove particulates and certain organism, and then bringing the water to a rolling boil for five minutes. An alternate method of disinfecting water is to add one half teaspoon of fresh bleach (5% chlorine) to every liter of water and then waiting at least 30 minutes. If an unacceptable chlorine taste remains in the water after this treatment method, allow more time to pass before drinking or pass the water through a charcoal filter. The water in Yekaterinburg is deficient in fluoride, so parents should obtain fluoride solution or tablets supplements for children from two weeks of age until 14 years of age.
Air quality was reported as subjectively good. Levels of sulfur dioxide, nitrogen dioxide, ozone particulates, heavy metals, volatile organic compounds, polyaromatic hydrocarbons, and polychlorinated biphenyls were below existing EPA standards. Arsenic, zinc, iron, and vanadium were found at levels above that typically seen in urban areas in the U.S. , but below levels associated with adverse health effects.
The U.S. Consulate General in Yekaterinburg cannot become involved in private legal disputes. In these situations it might be helpful to retain a lawyer.
However, the Consulate has compiled a list of attorneys (PDF 565 KB) for your convenience. You also might check a list of legal services providers in Russia available at web sites www.yandex.ru and www.yell.ru.