U.S. Citizen Services (Yekaterinburg)

Hours of Operation

Contact Information
Workday emergency tel: + (7) (495) 728-5577  (U.S. Embassy Moscow)
After hours emergency only tel: + (7) (495) 728-5000  (U.S. Embassy Moscow)

These numbers are NOT for visa inquiries.

Contact U.S. Embassy Moscow to make appointments for all routine passportreport of birth abroad, and notarial services.

For additional assistance, please contact the Bureau of Consular Affairs at 888-407-4747 (U.S. toll free number) or at 317-472-2328 (from overseas).

If an American citizen has an emergency during working hours (Monday through Friday 08:00 am to 5:00 pm Moscow), please call + (7) (495) 728-5577.

After hours, please call + 7 (495) 728-5000.

Outside of Russia: in case of emergency during working hours, please call + 011 – (7) (495) 728-5577.

After hours, please call +011- 7 (495) 728-5000.

  • If an American citizen becomes seriously ill or is injured abroad, a U.S. Consular Officer can assist in locating appropriate medical services and informing family or friends. If necessary, a consular officer can also assist in the transfer of funds from the United States . However, payment of hospital and other expenses is the responsibility of the traveler.
  • Before going abroad, learn what medical services you health insurance will cover overseas. If your health insurance policy provides coverage outside the United States , Remember to carry both your insurance policy identity card as proof of such insurance and a claim form. Although many health insurance companies will pay “customary and reasonable” hospital costs abroad, very few will pay for your medical evacuation back to the United States . The Social Security Medicare Program does not provide coverage for hospital or medical costs outside the U.S.
  • To facilitate identification in case of an accident, complete the information page on the inside of your passport providing the name, address and telephone number of someone to be contacted in an emergency.

Medical Care in Yekaterinburg

Should you require ambulatory care, the local emergency and ambulance number is 03 (free from any landline phone). If you call from your mobile phone, you should dial 03, 003, 030 or 903 (depending on your provider). Russian medical professionals have little experience dealing with Western medical insurance companies and may demand cash for their services. You should consult your insurance carrier to be certain that your coverage is valid in Russia and that you will be reimbursed for out-of-pocket expenses.

Information about Hospitals and Health Care Providers (PDF 579 KB).

Medical Evacuation

The Consulate urges all American citizens resident in the Urals and Western Siberia to consult with their insurance carriers to make certain that they are covered for medical evacuation to Western Europe or the U.S.

List of Medical Evacuation Companies (PDF 579 KB).

General Health Information

This information is based on the environmental reports received from the U.S. Embassy in Moscow ‘s Regional Medical Officer.

Food Sanitation

According to sampling taken of foods from the local market in Yekaterinburg, which both Moscow and FDA labs tested for pesticides, heavy metals and radiation, most foods were within acceptable ranges. Two sources of potential concern were mercury in fish and lead in canned squash, although both were within FDA maximum acceptable ranges. Dried mushroom samples exceeded acceptable FDA radiation levels and should be avoided. Local fish and cheese samples were in range II of FDA concern regarding strontium levels and should be avoided; imported cheese does not pose a problem. Bread samples were the only product found to contain any detectable level of pesticide and these were below FDA tolerance levels. However, recent bread samples have been contaminated with insect debris. Locally available fruits and vegetables may be contaminated with disease-causing bacteria, viruses, or parasites. In addition, many of these items may also have been recently treated with pesticides.

Recommendations for food decontamination:

  • Scrub all the vegetables and fruits with a brush.
  • Wash items with filtered water and soap to remove dirt.
  • Soak produce in a disinfecting solution.

Household bleach (5% chlorine) is the most commonly available disinfecting agent for food and food contact surfaces. A correct solution for disinfection is made by adding one tablespoon of bleach to one gallon of potable water. Produce should be soaked in this solution for a minimum of 15 minutes and then rinsed thoroughly with potable water. Certain foods that are difficult to disinfect, such as leafy vegetables and those with an irregular surface like cauliflower and broccoli, should not be eaten raw.

Additional measures to reduce pesticide exposure from food:

  • Remove the peel from fruits or vegetables.
  • Trim fat from meat.
  • Remove skin from fish and poultry.

Water Sanitation

Water samples were checked for heavy metals, pesticides and radiation. Almost all results were within EPA parameters. Arsenic levels were elevated in some samples. Elevated lead levels were also detected, though these elevations were inconsistent and thought to possibly reflect contamination of specimen containers. Municipal water shows the presence of cryptosporidium, giardia, and bacterial debris. At home disinfection of water is best accomplished by first filtering the water to remove particulates and certain organism, and then bringing the water to a rolling boil for five minutes. An alternate method of disinfecting water is to add one half teaspoon of fresh bleach (5% chlorine) to every liter of water and then waiting at least 30 minutes. If an unacceptable chlorine taste remains in the water after this treatment method, allow more time to pass before drinking or pass the water through a charcoal filter. The water in Yekaterinburg is deficient in fluoride, so parents should obtain fluoride solution or tablets supplements for children from two weeks of age until 14 years of age.

Air Pollution

Air quality was reported as subjectively good. Levels of sulfur dioxide, nitrogen dioxide, ozone particulates, heavy metals, volatile organic compounds, polyaromatic hydrocarbons, and polychlorinated biphenyls were below existing EPA standards. Arsenic, zinc, iron, and vanadium were found at levels above that typically seen in urban areas in the U.S. , but below levels associated with adverse health effects.

The U.S. Consulate General in Yekaterinburg cannot become involved in private legal disputes. In these situations it might be helpful to retain a lawyer.

However,  the Consulate has compiled a list of attorneys (PDF 565 KB) for your convenience. You also might check a list of legal services providers in Russia available at web sites www.yandex.ru and www.yell.ru.

The U.S. Consulate General in Yekaterinburg does not provide translation services. In these situations it might be helpful to contact a translation company.

However,  the U.S. Consulate General has compiled a list of translation companies (PDF 341 KB) for your convenience.